Privacy Policy

CloudKicks is a trading brand of JMW Holdings Group Limited ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.cloudkicks.store (the "Site").

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Send order confirmations and delivery updates
• Prevent fraud and unauthorised transactions
• Improve our website performance and customer experience
• Operate advertising campaigns
• Send marketing communications where consent has been given

We only collect data that is necessary to operate and grow the CloudKicks brand responsibly.

3. Payments

Payments are processed securely via Shopify Payments and authorised third-party payment providers. CloudKicks and JMW Holdings Group Limited do not store full card details on our own servers.

4. Marketing & Tracking Technologies

We may use tracking technologies including: Meta Pixel, TikTok Pixel, Google Analytics, and Shopify analytics tools. These technologies help us understand website usage and improve advertising performance. You may disable cookies via your browser settings at any time.

5. Sharing Your Information

We may share personal information with trusted service providers, including: Shopify, payment processors, shipping and fulfilment partners, and marketing and analytics providers. We do not sell or rent your personal data.

6. Data Retention

We retain personal information only as long as necessary to fulfil contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Object to certain types of data processing
• Lodge a complaint with the ICO

8. Data Security

We implement appropriate technical and organisational safeguards to protect your personal information. However, no system can guarantee complete security of online data transmission.

9. International Transfers

Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to ensure compliance with UK data protection standards.

10. Independent Brand Statement

CloudKicks is an independent brand operated by JMW Holdings Group Limited and is not affiliated with any other footwear or apparel brand.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. The most recent version will always be available on this page.