Last updated 20 February 2026
CloudKicks is a trading brand of JMW Holdings Group Limited. We aim to dispatch all orders quickly and securely.
01Order processing time
All orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed on the next working day. You will receive a shipping confirmation email once your order has been dispatched.
02Shipping rates
- United Kingdom: Standard Shipping £3.99
- International: Standard International Shipping £12.99
Shipping costs are calculated and displayed at checkout.
03Estimated delivery times
- United Kingdom: estimated delivery 2–4 business days after dispatch.
- International: estimated delivery 5–12 business days depending on destination and customs processing.
Delivery times are estimates and are not guaranteed.
04Customs, duties & taxes
International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country. CloudKicks is not responsible for delays caused by customs clearance processes.
05Incorrect address information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the parcel is returned to us, additional shipping fees may apply for redelivery.
06Lost or delayed parcels
If your parcel has not arrived within the estimated timeframe, please contact support@cloudkicks.store. We will investigate with the courier. CloudKicks is not liable for delivery delays caused by courier issues, weather, customs, or incorrect address information. If a parcel is confirmed lost by the courier, we will arrange a replacement or refund.
07Risk of loss
Risk of loss passes to the customer upon confirmed delivery to the shipping address provided at checkout.